Guest Privacy & Transparency
Cookie Policy
This Cookie Policy explains how The Flop & Fork uses cookies and similar technologies on theflopandfork.com to keep the experience fast, secure, and tailored to in‑venue guests and partners in Australia.
Cookie Policy Overview
The Flop & Fork operates the website located at theflopandfork.com as the digital extension of our land‑based gastro‑bistro, cocktail bar, and private card lounge in Australia. This Cookie Policy describes how we collect, use, and manage cookies and similar technologies on our website, with a focus on transparency, guest trust, and compliance with applicable Australian privacy requirements.
Cookies on this site are used primarily to support secure navigation, protect form submissions, maintain essential preferences, and understand overall visitor interactions in an anonymised and aggregate manner. We do not use cookies to run online gambling services or to profile guests for targeted advertising.
Strictly Necessary Cookies
Strictly necessary cookies are vital to the core operation of theflopandfork.com. Without these cookies, certain services or features cannot be provided reliably or securely.
On our website, these cookies are used for purposes such as:
- Ensuring that landing page routing and navigation behave as expected across our pages, including the Bistro, Cardroom, Functions, Events, Cuisine, Mixology, Lounge, Contact Us, Privacy Policy, Cookie Policy, Terms and Conditions, and Thank You sections.
- Supporting secure submission of forms, such as enquiries made via the Contact Us page.
- Maintaining basic technical session information required to keep the website responsive and protect against misuse.
Because these cookies are essential to providing the services you request when using the site, they cannot be effectively disabled through our systems, although you may still be able to block them in your browser settings.
Performance and Analytics Cookies
We may use anonymised performance and analytics cookies to help us understand how visitors, in aggregate, interact with theflopandfork.com. This insight allows us to refine the layout, content structure, and technical performance of the site to better reflect the guest experience within The Fork bistro and The Flop card lounge.
Where such cookies are used, they are designed so that:
- No personally identifying information is collected through these cookies.
- Data is analysed at an aggregate level only, focused on trends such as page visits, time on page, and navigation paths.
- The information is used exclusively to improve website stability, loading speed, clarity of information, and overall user experience.
We do not use analytics cookies to create individual guest profiles or to track your activity across other websites.
Functionality Cookies
Functionality cookies enable the website to remember certain choices you make so that browsing feels smoother and more tailored to you each time you visit.
On theflopandfork.com, functionality cookies may be used to:
- Support session persistence so that forms, navigation paths, and content remain stable as you move between sections such as Bistro, Cardroom, and Functions.
- Retain basic site preferences, such as a previously acknowledged cookie banner or age‑related access confirmation, where applicable.
- Maintain usability for returning visitors without requiring repetitive confirmations for the same essential notices.
These cookies are intended purely to enhance ease of use and do not track your broader browsing activity.
Third-Party Cookies
Theflopandfork.com is designed as a focused digital representation of our physical venue, and we do not actively deploy third‑party marketing, retargeting, or advertising cookies.
In particular:
- No advertising networks are integrated to place targeted ads or to build advertising profiles based on your behaviour.
- No social media tracking pixels are intentionally embedded for behavioural advertising purposes.
- Any externally hosted services that may be used (such as content delivery or security tooling) are selected for operational necessity rather than advertising.
If, in the future, we introduce carefully vetted third‑party tools that use cookies, we will update this Cookie Policy to reflect that change in a clear and timely way.
Managing Cookie Preferences
You retain control over how cookies are used on your devices. Most browsers allow you to manage your cookie settings so that you can accept, decline, or remove cookies at any time.
Typically, your browser will allow you to:
- Block all cookies or only certain types of cookies.
- Clear cookies that have already been stored on your device.
- Receive notifications before a cookie is stored so you can make an informed choice.
Managing cookies is usually done through the privacy or security settings within your browser. For detailed, up‑to‑date instructions, please refer to the help section for your specific browser or device. If you choose to disable certain cookies, some parts of theflopandfork.com may not function as smoothly, particularly features that rely on strictly necessary or functional cookies.
How We Use Cookie Data
Any data processed from cookies on theflopandfork.com is handled with restraint and respect for your privacy. The information we obtain through cookies is used strictly for the following purposes:
- Maintaining and improving the reliability, responsiveness, and security of the website.
- Understanding aggregate visitor trends and patterns, such as which pages are most frequently viewed.
- Supporting technical diagnostics and troubleshooting to ensure the site remains available and performant.
We do not sell, rent, or exchange cookie‑derived information with third parties. We do not use cookie data to build personal marketing profiles or to deliver online gambling services. Any insight generated is used solely to refine our digital presence and support the in‑venue experience for guests, partners, and prospective team members.
Data Security and Privacy
Protecting the confidentiality and integrity of information derived from cookies is an ongoing commitment for The Flop & Fork. We apply technical and organisational safeguards that are proportionate to the nature and sensitivity of the data we handle.
In practice, this means that:
- Cookie‑related data is limited to what is necessary to achieve the purposes described in this Cookie Policy.
- Access to any data stored or processed through cookies is restricted to authorised personnel or trusted service providers who require it for operational reasons.
- Cookie‑sourced information is never used for detailed profiling, targeted advertising, or online gambling services.
These measures are designed to ensure that cookie‑related information remains confidential and aligned with our broader privacy commitments explained in our Privacy Policy.
Legal Compliance
Our approach to cookies is guided by applicable Australian privacy and data protection requirements, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), as they relate to the operation of a hospitality venue website.
We aim to ensure that:
- Guests and site visitors receive clear, accessible information about how cookies are used on theflopandfork.com.
- Only those cookies that are necessary, functional, or demonstrably useful for aggregate analytics and performance are deployed.
- Any future changes to our cookie practices are reflected promptly in this Cookie Policy, along with any additional notices that may be required by law or best practice.
For a broader overview of how we handle personal information beyond cookies, we encourage you to review our Privacy Policy.
Contact for Cookie Queries
If you have any questions, concerns, or requests relating to this Cookie Policy or the way cookies are used on theflopandfork.com, we invite you to contact us using the details available on our Contact Us page.
When you reach out, please include enough detail for us to understand your query, such as the type of device or browser you are using and any relevant pages you were visiting. This helps us respond accurately and, where necessary, continue improving the digital reflection of The Flop & Fork experience.